LTC Class Troubleshooting

If you are having issues, please use Google Chrome. It is the preferred browser and works the best.

Please see the situations below for additional troubleshooting:

I am trying to continue to the next video but keep getting sent to the class purchase page. What do I do?

  • If this is occurring you need to clear you browser cookies and cache, then try again. Alternatively, you can also login and load the class from another device or browser. If using Google Chrome, try logging into the class from an incognito window. This acts the same as if the browser cookies and cache were cleared.
  • If the problem continues after trying the above, please contact us at

I finished a video but the “mark complete and continue” button is not showing up.

  • If you have completed a video and the “Mark Complete and Continue” button is not visible, please send an email to Support can proceed you to the next video without having to watch it again.
  • Alternatively, or if it is afterhours, you can clear your browser cookies/cache, play the video again, and the button should be visible.

Any other issues, please contact us to resolve it for you. For the quickest response, please email